Shipping & Returns
Return & Exchange Policy
Free returns via USPS Dropoff service
You have 30 days after receiving your order to exchange it for another size or request a refund via the USPS Dropoff Service.
1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE
Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.
If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.
2. ATTACH THE RETURNS LABEL IN A VISIBLE AREA ON THE PARCEL
You will have to stick the USPS returns label that we sent you with your order on your parcel.
3. RETURN YOUR PARCEL
Refunds will be processed within 3 and 5 business days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.
If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices.